Compliance / Privacy

Terms of Use

This Firm is a debt collector and any communication made through this website may be deemed a communication as defined by 15 U.S.C. §1692a(2) and this is an attempt to collect a debt. Any information obtained by us will be used for that purpose.

The Firm incorporates the below Privacy Statement and Compliance statement into the terms of use for this web site and all future communications.

By using this web site, you acknowledge your agreement to these terms of use. If you do not agree to these terms for any reason, please do not use this web site.

Privacy Statement (Effective Date: 01/01/2022)

Couch Lambert understands the importance of privacy to our clients and consumers. For many years, our policy has been to treat what we learn about our clients and consumers as confidential.

We adhere first and foremost to the privacy policies and procedures set out in applicable law.

Some of the information collected by our office is data, which relates to an identifiable person. Personal information submitted by using this website is done voluntarily for the purpose of making a payment or communicating with Couch Lambert.  We collect bank routing and checking account information for the purpose of executing payment transactions authorized on the website.  In order to verify transaction data, we may collect information which may include the name, social security number, file or account number, and email address associated with the holder of the bank routing and checking account numbers.  This information is collected to ensure the payment is appropriately applied to the corresponding account.  We utilize administrative vendors to support our collection and litigation efforts. Vendors undergo rigorous onboarding and ongoing due diligence and monitoring by our Firm. We mandate vendor confidentiality and never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Finally, we do provide personal information to City Courts and Judicial District Courts of Louisiana, Circuit Courts and County Courts of Mississippi, and Circuit Courts, General Session and Circuit Courts of Tennessee, District, County and Justice of the Peace Courts of Texas, Circuit Courts of Arkansas, District Courts, Small Claim Courts of Alabama as required by law or regulation.

The Security and Integrity of Client and Consumer Information is vital to our representation of our Clients, especially our Financial Services Clients.
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company.

Personal Information belonging to clients and/or consumers is collected during the course of our legal collection efforts such as, but not limited to: that provided by clients, that provided by consumers, that provided in authorized skip tracing reports, and that provided by authorized third parties.

Our office employs generally accepted information security techniques, such as firewalls, access control procedures, and closed-circuit TV systems, strategically placed to appropriately protect confidential information from unauthorized access. This is not an exclusive listing.

If you have any questions or concerns about our privacy policies and practices, please contact Chris Couch (  This statement is effective as of January 1, 2022.  Any material changes to this privacy statement will be updated on this page and a new effective date noted.

Compliance Statement

Compliance with Federal and State laws, governmental regulations, professional standards, and client guidelines is both a business necessity and a reflection of firm excellence. Couch Lambert approaches compliance as an opportunity, rather than a burden. By exceeding professional standards, the Firm provides clients with the highest degree of service possible, while providing the Firm’s employees an environment which encourages and rewards excellence. By exceeding governmental regulations, the Firm protects itself and its clients from litigation and assures a safe and nurturing environment for its staff. Such approach fosters confidence in its clients and encourages a standard of excellence for its employees. To meet these compliance goals, the Firm continually monitors regulatory changes, regularly reviews its compliance goals, and commits itself to utilizing the Firm’s resources to achieving ethical results.

The Firm adheres to all Federal and State regulations concerning the collection of debts, and all other regulations and rules related to the Firm’s practice of law. Couch Lambert maintains the highest standards of ethics and professionalism. The Firm is audited on a routine basis by many of its clients. Such audits are welcomed by the Firm, since it provides an opportunity to demonstrate its commitment to compliance.

Couch | Lambert