Consumer Experience

Couch Lambert strives to present each consumer with a courteous, empathetic, professional, & ethical communication experience.

We encourage any consumer who interacts with our Firm to provide comments about such experience. In the event you would like to share your experience with our Firm, please email us and include your file number in the message as a reference point.

Contact Us

Email Us


Email us now and one of our members will respond Monday – Friday 9am to 5pm.

Give Us A Call

Give Us
A Call

To speak to a member of our Firm, give us a call!

Monday – Friday 9am to 5pm

866-282-3853 or 504-838-7747

Payment Plan


In the event you would like to advise us of information related to your current financial situation or offer a payment plan, please download and complete the Payment Arrangement Form, then fax it to 504-838-0244.

Convenient Payment Options

Make Us a Settlement Offer

Make Us a
Settlement Offer

Submit a settlement offer to us by contacting our office via phone or by simply clicking the below button and completing the form. Your offer is subject to client approval and our clients are not required to accept your offer.

Debit Cards


You may make a payment via our payment portal with your debit card by clicking the below button. We do not accept debit cards via phone with live staff members.

Pay by Phone Without Live Staff Member

Pay by Phone Without
Live Staff Member

You may make a payment with a check or debit card with our interactive voice response system by calling 1-866-282-3853 and selecting Option 1, after the important disclosures.

Pay by Phone With Live Staff Member

Pay By Phone With
Live Staff Member

You may make a check by phone payment by calling 1-866-282-3853 or 504-838-7747 and speaking with one of our staff members.

One-time and recurring payments may be set up for your convenience.

Wire Transfer


If you would like to like to send a wire, please email us at to begin the process. We require several verification steps and reserve the right to refuse this form of payment based upon client and firm parameters.

Mail-in Payments


We encourage everyone to use our other electronic payment methods given the convenience, however, we do accept mail-in payments if that is your preference.

Simply mail your payment to Couch Lambert LLC, 3501 North Causeway Blvd, Ste. 800, Metairie LA 70002.

We accept money orders, certified checks, and personal checks.

Couch | Lambert